Quick answers to common questions about our hosting services, setup, billing, and support.
Most game and voice servers are set up instantly after payment. In some cases it may take up to a few hours depending on availability or verification checks.
Our infrastructure is UK-based, providing low latency for UK and European players.
Yes. You have full control over your server and can install mods, plugins, and custom content where supported.
Yes. You have full control via the game panel to edit configs, maps, mods, and server settings.
Yes. Fast download is available so players can quickly download custom content like maps and models.
Yes. You can upgrade your server at any time through the billing area.
We currently offer TeamSpeak 3 and Ventrilo hosting, suitable for gaming communities and private groups.
Yes, most voice servers are deployed instantly and ready to use within minutes.
Yes. Voice servers are perfect alongside game servers to keep your players connected.
We accept payments through our billing system, including PayPal and other supported gateways.
Some services use recurring billing. You are responsible for managing subscriptions within your billing account.
Refunds may be available within 24 hours if a valid reason is provided. See our Terms page for full details.
You can contact us via support tickets in the billing area or through our contact page.
Support is primarily handled through tickets to ensure proper tracking and resolution.
Yes. We can help guide you with setup and configuration if needed.
Our servers are built for performance and stability. However, performance can also depend on your configuration and plugins.
Yes. Our infrastructure includes protection to help mitigate common network attacks.
Yes. Depending on your service, you may have FTP or panel-based file access.
If your question isn’t listed here, contact us and we’ll help you out properly.